Privacy Policy

This privacy policy describes how New River Books Ltd. uses and protects information you give us when using our website www.newriverbooks.co.uk.

We may update this policy from time to time. The latest version will always be published on this page. This version was first published on 28th February 2023.

Our contact details

Name: New River Books Ltd.

E-mail: catherine@newriverbooks.co.uk

Web Address: www.newriverbooks.co.uk

Mailing Address: 8 Blackstock Mews, London N4 2BT

The type of personal information we collect

We gather and use limited information about individuals who use this website. We use this information to provide products and services; to enable certain website functions; to better understand how visitors use this website; and to present timely and relevant information to visitors.

We may collect and process the following information:

Full Name
Email Address
Website usage data
User data such as your IP address and details of your browser and device
Data you send to us voluntarily via our contact forms

This website may collect the following information via its contact and enquiry form features (use of these features is optional):

Full Name
Contact information including email address, telephone numbers and mailing address
Other written information related to your enquiry that you provide

How we use this data

Collecting this data helps us to understand what you are looking for from the company and to improve our products and services.

Specifically, we may use data:

For our own internal records
To improve our products and services
To contact you in response to a specific enquiry
To customise the website for you
To send you promotional emails about products, services, offers and other things we think might be relevant to you
To contact you via email or telephone for market research purposes
We will not share your personal information with or sell it to third-party marketers.

Our service partners

We may use the following third-party service providers named below to process and store your data:

Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy.
Google LLC, which provides our email service. We also use Google Analytics service to measure the performance of this website.
Wix.com, which provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We will not share your personal information with any other third-party unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed in accordance with the UK’s Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

How to make a request about your data

You can contact us to ask us what data we hold about you, who has access to it and how it is being used. We will also delete any data about you that we hold if you ask us to.

To make a request please contact Catherine Gibbs: catherine@newriverbooks.co.uk.

Cookies and how we use them

A cookie is a small file stored on your computer or device, which enables our website to identify your computer or device as you view our website pages. Cookies allow websites to store your preferences and track how websites are used.

We may use cookies to:

Record website usage data
Identify whether you are signed into our website
Test content on our website
Recognise when you return to our website

Cookies do not provide us with access to your computer. You can use your web browser’s settings to refuse cookies if you wish.

Links to external websites

Our website may contain links to other websites. We have no control of websites outside of www.newriverbooks.co.uk. We are not responsible for the content of other websites, or for the protection or privacy of data you submit to them.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at catherine@newriverbooks.co.uk if you wish to make a request.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at catherine@newriverbooks.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk